Traffic, Management
Bus Management System
Bus Management System
Case Study 2
Case Study 2
ENHANCING USABILITY FOR LOW TECH USERS
SECTOR
SECTOR
TOOLS
TOOLS
timeline
timeline
Traffic Management
Traffic Management
Figma, FigJam, Maze, Adobe Illustrator
Figma, FigJam, Maze, Adobe Illustrator
2 months
2 months
Team
Team
SKILLS
SKILLS
Website UI Redesign, UX Redesign, Research, Interview, Fidelity
Website UI Redesign, UX Redesign, Research, Interview, Fidelity
Alone, entire product design from research to conception, and visualization
Alone, entire product design from research to conception, and visualization
project CHALLENGE
project CHALLENGE
- The government website lacks data tools to track previous site data, so no data collection is possible
- Internal use only, so market research wasn’t possible
- Tight deadlines with only me on the project
The government website lacks data tools to track previous site data, so no data collection is possible
Internal use only, so market research wasn’t possible
Tight deadlines with only me on the project
HOw i overcome
HOw i overcome
- Focused on user interviews and heuristic evaluation to gather insights
- Set a clear project timeline for structured progress
- Maintained regular communication with the project manager and software engineers to ensure feasibility
Focused on user interviews and heuristic evaluation to gather insights
Set a clear project timeline for structured progress
Maintained regular communication with the project manager and software engineers to ensure feasibility
GOALS: SIMPLIFY USABILITY, Optimize data & Functions
GOALS: SIMPLIFY USABILITY, Optimize data & Functions
Improve Data Entry and Navigation
Create Communication and Role Access
Enhance Usability for Low-Tech Users
Develop a user-friendly interface with robust search capabilities to make data input faster, reduce errors, and help users efficiently locate information
Integrate a communication system with role-based access to enhance collaboration and task efficiency
Simplify features and design for easier use by non-technical users, improving overall usability and productivity
Pain Points: ENTRY, guidance, collaboration
Inefficient Data Entry
Limited User Guidance & Search
No Communication & Roles
Manually pdating bus routes is time-consuming and error-prone, leading to inefficiencies
Unclear navigation and no search functions make finding information inefficient, reducing user efficiency
No integrated communication tools or role-based access results in inefficiencies and poor task collaboration
discovery
discovery
Heuristic Evaluation
Since the management website is for internal use, external market evaluations aren't possible. A heuristic evaluation is essential for identifying usability issues, ensuring the system meets business needs, and enabling iterative improvements, especially since it was developed with limited design focus.
Solutions: Trust, Usability, and imternal traffic
Efficient Data Management
Develop a user-friendly interface with robust search capabilities to make data input faster, reduce errors, and help users efficiently locate information
Enhanced Communication
Create a dedicated communication system with user tagging and automated notifications to enhance collaboration and task coordination across teams
Role-Specific Access
Implement a role-based access system to provide tailored interfaces and permissions, improving efficiency and security for different user groups
Simplified Navigation for Low-Tech Users
Design intuitive navigation with clear instructions, tutorials, and tooltips to improve usability and productivity for non-technical users
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